Ayan Ahmad Khan
Online Ticket Booking Experience for an Art Gallery App.
My Role
My Responsibilty
Project Duration
Conduct Research
Create User Research
Design a Visually Pleasing Interface
Design Interaction and User Interface Behavior
Conduct Usability study and Gather feedback's.
Collaborate with Development Teams for Implementations
Ensure Accessibility standards are met
Stay Updated with the Design Trend
April2023 - May 2023
Project Overview
Afflatus is an online Ticket booking app Designed for the Users to Deliver a Delicate Experience with Human - Centric, secure and visually appealing Interface so that users can easily access with our app with a pleasing Experience.
How will The User Experience change with the online Ticket booking process?
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Research
The User Research conducted for the Afflatus include a wide range of methods
to acquire the User audience preference’s and needs whereas through conducting surveys, Interviews, User testing sessions. Initially assumptions are made regarding the problems faced by the Users in buying the tickets in person. However, after Research it was observed that Users has a wide range of Preference and specific Desires which allow User to have a friendly application.
Users Pain Points
Some users may feel challenging when it comes Conveyance unavailability
which could result in feeling stressed.
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Stand in a queue exaggerates User’s and sometimes Users feel anguish
over limited ticket availability.
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Unknown Routes for the tourists or newly settled Users.
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Time management for buying tickets.
Site Maps
A visually representation of how the web-pages are connected with each other for the user design project. To showcase how the navigation should be structured, and users can Identify the relationship between the Web-pages.
Users Persona
A visually representation of how the web-pages are connected with each other for the user design project. To showcase how the navigation should be structured, and users can Identify the relationship between the Web-pages.
Design Iteration
Ideate
We brainstorm and decided that we would need to have two components as a part of the overall experience.
01
A Mobile App with secure
booking charges
02
A Tablet website with visually
pleasing Interface.
Usability Study
Tasked based Evaluation
User feedback’s and Surveys
Heatmap and Eye-Tracking Analysis
Access task and gather user feedback’s.
Gather opinions and suggestions through interviews or surveys
Analyze engagement and identify design improvements.
Prototypes
Low Fidelity Prototypes
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High Fidelity Prototypes
Take Aways
Impact
Enhanced convenience and reach for users needs
Increased customer satisfaction and streamlined of ticket booking process.
What I learned
User Centric Design
Iterative Design
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Accessibility
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Collaborate and
Communication
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Continuous Learning
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Understand User’s needs for better understanding
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Continuously improve design based on feedbacks.
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Prioritize Inclusivity and equal and equal access.
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Essential for successful development.
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Stay update and adapt industry trend.
Next Steps
Quality Assurance and Testing
Launch and Marketing
Conduct rigorous testing to ensure the app's functionality, performance, and security. Address any bugs or issues to deliver a reliable and stable user experience.
Plan a strategic launch, including promotional campaigns and targeted marketing efforts to create awareness and attract users. Monitor
user feedback post-launch for further refinements.
Continuous Improvement
Establish a feedback loop with users, actively collect feedback reviews and ratings, and monitor analytics to identify areas for ongoing improvement. Regularly update the app with new features and enhancements to meet
Evolving user needs.